Purpose:

• To clean and maintain the cleanliness of guestrooms to meet or exceed the Brand Standards and Company standards of cleanliness.

Reports to:

• Executive Housekeeper or Housekeeping Supervisor

Scope:

• Responsible for cleaning and maintaining the cleanliness of the guestrooms; this includes, trash removal, washing the bathtub, commode , sink, counter, bathroom vent, wash trash cans, front and back of door including handle, light switch, floor and mirror, cleaning the microwave and refrigerator, changing sheets, making beds, clean behind furniture and under cushions, dust and wipe down all furniture, check ironing board cover for cleanliness and make sure the feet are on the ironing board, check walls for splash marks, sweep between bed and nightstands, dust between refrigerator and wall, wipe down all signs, replenishing linen, vacuuming, high and low dusting, replenishing room amenities, clean and dust HVAC filter and entire unit, washing the guestroom interior windows, ensuring the television, lighting, phones, remove water from iron, alarm clocks, hairdryers, heating/air conditioning units are in working order. Blue light self-inspection on bathroom commode and high touch areas. You are responsible for keeping your housekeeping cart, clean, organized and ensure you have the cleaning supplies necessary to complete the cleaning tasks of the day. 

Responsibilities:

• To have a thorough understanding of the cleaning chemicals, you will be trained utilizing the "P & G method."
• To consistently clean and maintain the guestroom to meet or exceed Brand Standards and Company Standards following the cleaning cycle
• To report any room maintenance concerns, you find immediately to the supervisor and maintenance
• To keep your housekeeping cart organized and clean
• To greet every guest, you encounter with a welcoming smile and greeting 
• To be in uniform and wear a name tag
• To respond to every guest request in a timely, polite and friendly manner 
• Follow established Lost and Found procedures
• Follow established safety protocols
• Attend all brand required training, as directed by the housekeeping supervisor
• To have a thorough knowledge of bloodborne pathogens, and bed bug identification
• To look out for the hotel's interest at all times; ensuring that hotel services are used by registered guests only, and reporting suspicious activity immediately
  • To properly clock in and out daily
  • Sign your housekeeping board and sign out your housekeeping key
  • To ensure the cleaning cycle is completed in the 28.5 minutes allowed per guestroom
  • To attend and participate in daily team meetings
  • To attend and participate in Employee of the Quarter and Employee of the Year Celebrations
  • To have the opportunity to volunteer on community projects that our company supports

Experience:

• Capable of working in a fast-paced work environment and perform efficiently under stressful situations
• Effective Communication and Listening skills
• Ability to work with co-workers through a team process
• Availability to work varied shifts, according to the needs of the hotel. This includes weekends, evenings, and holidays.

Skills:

• Housekeeping experience preferred
• Ability to interpret written procedures and apply in practice.
• Ability to effectively deliver all required information to superiors, coworkers
• Required to attend Brand required Training, as directed by the housekeeping supervisor
• The employee will be required to stand, walk, reach with hands and arms, kneel, bend, and crouch. The employee must occasionally lift or move 50 pounds and perform other duties as assigned

Physical Demands and Work Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the tasks. While performing the duties of this position, the employee is regularly required to stand the entire shift. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is regularly required to stand; walk; sit; stoop; bend; shake, stir, and pour; and reach with hands and arms. The employee must occasionally lift and move up to 75 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this position, the employee is regularly exposed to sharp objects, slippery floors, smoke, steam, high temperatures, humidity, and extreme cold. The employee typically comes into contact with water, sanitation solutions, meat products, poultry products, seafood, and produce items. The employee is frequently required to wash hands. The noise level in the work environment is usually moderate to high.